Privacy Policy

The Anchorage Bermagui Pty Ltd · ABN 58 680 797 844

Last updated 30 July 2026

1. Your Privacy is Important

The Anchorage Bermagui Pty Ltd ("we," "our," or "us") is committed to protecting the personal information we collect from you. We manage personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy details how we collect, use, and disclose information regarding our short-term accommodation guests and property owners.

2. Information We Collect

We collect personal information reasonably necessary for us to process your booking, manage the property, and comply with NSW short-term letting laws. This may include:

• Guest Information: Full name, date of birth, residential/postal address, email address, and phone numbers.
• Identification: Driver’s licence, passport, or other government-issued photo identification.
• Booking Details: Check-in/check-out dates, emergency contact details, and booking payment information (e.g., credit card details).
• Property Owner Details: Bank account details for rental disbursements, property keys, and utility information.

3. How We Collect Information

We primarily collect your information directly from you on the phone, email or when you interact with our website or other online presence. This happens when you:

• Submit an inquiry, book a property directly on our website, or use third-party platforms (e.g., Airbnb, Booking.com, Stayz).
• Correspond with us via email, phone, or in person.
• Provide identification and fill out required guest registration forms.
• Complete surveys or provide feedback.
• Enter competitions, promotions or request information from us.

We may also collect personal information from third parties including:

• from third party companies such as credit reporting agencies, law enforcement agencies and government entities;
• your representatives (lawyers, accountants and financial advisers);
• publicly available sources of information or any other organisations where you have given your consent.

Cookies: In some cases we may also collect your personal information through the use of cookies. When you access our website, we may send a "cookie" (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. It also enables us to keep track of products or services you view so that, if you consent, we can send you news about those products or services.

We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services.

Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users movements, and gather broad demographic information.

4. Why We Collect, Hold, and Use Your Information

We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of customer service. We use your personal information to:

• Process your booking and manage your short-term stay.
• Facilitate check-ins, guest verification, and property access.
• Process payments, bonds, and refunds.
• Communicate with you about your booking, property maintenance, or inquiries.
• Comply with NSW Fair Trading regulations and other legal obligations.
• For administrative, marketing (including direct marketing), planning, product or service development, quality control, survey and research purposes.

5. Disclosure of Personal Information

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy. However, we may disclose your information to trusted third parties, including:

• Our employees, contractors or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, couriers, payment processors, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
• Suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes;
• Property Owners for reporting purposes regarding their rental property;
• Legal Authorities, where required or authorised by NSW law (e.g., police or local councils for emergency or compliance reasons);
• Any organisation for any authorised purpose with your express consent.

Direct marketing materials: We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth).

6. Data Security and Storage

Your personal information is stored securely in electronic databases and physical files. We use robust security measures, including firewalls, password-protected systems, and access limitations, to protect your data from unauthorised access, loss, or disclosure.

Links: Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.

7. Accessing and Correcting Your Information

You have the right to access, update, or correct the personal information we hold about you. To request access to or correction of your information, please contact us using the details below.

8. Complaints

If you believe your privacy has been breached or you have a complaint about how we have handled your information, please contact us. We will investigate your complaint and respond in writing, in accordance with our current complaints handling procedure. We will treat your requests or complaints confidentially, and will aim to ensure that your complaint is resolved in a timely and appropriate manner.

If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

For more information about our privacy practices, to update your information, or to lodge a complaint, please contact us:

• Email: hello@theanchoragebermagui.com.au
• Phone: 02 6493 3308
• Address: 2 West Street, Bermagui NSW 2546