Frequently asked questions
Are linens and towels supplied for my stay?
Yes! All beds are ready made and we receive LOTS of positive feedback about our bath sheets! The apartments are self-contained, and therefore will not be serviced during your stay unless prior arrangement.
Do I need to see someone to check-in and pay for my stay?
No. Your credit/debit card details were obtained at the time of booking. These details will be used to process the payment of your booking sometime during your stay. You will receive an invoice via email once the payment has been processed.
We are a small, hands-on team here at The Anchorage. We will introduce ourselves if we get a chance to, however it is possible we may not cross paths as Bermagui is filled with many activities and sights for you to enjoy.
What do I do if I am arriving after hours?
Your check-in details are sent via SMS on the day of arrival regardless of your arrival time. Once you have recieved this message, you are welcome to check in ANYTIME to your apartment. A resort map is attached to this SMS message for your reference.
Is the pool heated?
Unfortunately the pool is NOT heated. Therefore the pool remains at a variable outdoor pool temperature throughout the seasons.
THE ANCHORAGE BERMAGUI
Stuart and Rhiannon are so pleased to offer our guests exceptionally comfortable and affordable accommodation here in Bermagui.
We strive to provide above and beyond your expectations and would like to thank each guest for providing positive and constructive feedback to enable us to continue our highly rated service.
We have lived in Bermagui for four years, however have been visiting this amazing destination for a long time - to which The Anchorage has always been a significant part of! We are so pleased to now be managing a place that has brought so many joyful moments into our lives.
From our staff and us both, we look forward to welcoming you to Bermagui.
Stuart & Rhiannon
2 West Street, Bermagui
In-House Guests Please SMS: 0417 919 939
Management and staff trust you will enjoy your stay and have a memorable holiday. Please take a moment to familiarise yourself with the information provided.
We are readily available to assist anytime between 9:00am – 5:00pm Monday to Friday and 9:00am - 12:00pm on Saturdays [closed Sunday & Public Holidays].
We strongly prefer you contact us during these hours, however if urgent assistance is required
please contact 0417 919 939
We are a small, hands-on team here at The Anchorage so please call or text us [we’re never too far away!]
Guest Services & Facilities
Arrival / Departures
Check In: 2:00pm or when arrival SMS recieved
Check Out: 10:00am
Late Checkout: Please contact in advance for availability and cost.
All Departures: Switch off A/C and lights, any dishes to be washed or dishwasher put on for a cycle, remove rubbish and place used towels on the floor of the shower. Remove power tag and place keys on the coffee table. Lock apartment using key safe as done so on arrival.
Guests/visitors must arrive and depart premises quietly at all times. Visitors are welcome to accompany guests in their apartments and in the BBQ area. If visitors exceed two people please advise management in advance. We ask visitors depart the premises strictly by QUIET TIME of 10:00pm.
Speed Limit 5km/h. Breach of this safety measurement will result in termination of accommodation without refund.
No towels, clothing or others articles to be hung from balconies or windows. No articles of any kind to be thrown from balconies. This especially applies to cigarette butts and bottle caps.
Children must not play in the pool or trampoline area unsupervised.
If having visitors with vehicles, please ensure they park outside of the resort, either along West Street or South River Rd.
Before leaving unit, please make sure all doors and windows are closed as wind gusts can cause damage, and turn off the lights and air conditioning.
NO PETS. Please respect our adherence to health and safety regulations.
WiFi / Phone Reception
Free Wi-Fi is available in each holiday apartment, and around the pool & BBQ areas. Included in your stay is 1GB per day. We are connected to the NBN wirelessly. Unfortunately this means that at peak times of the day we can experience lagging, this is entirely out of our control and we do apologise on behalf of our provider. If your apartment is equipped with a smart TV, WIFI is already connected through theSMART TV, please ensure you sign out of your streaming accounts upon departure.
To connect, select the network ‘Anchorage_Guest’.
Use the password ‘guest1986’.
Telstra and Optus works great throughout the resort.
However, smaller service providers such as Vodafone will only gain signal at the top of the driveway.
Each apartment is allocated two parking spaces. This means two cars, or one car and one boat/trailer. Additional vehicles will need to be parked outside of the resort.
Visitors of guests must park outside the resort, no exceptions.
Guest with boats please park as directed by management. NO BOATS to be parked next to the BBQ area as fuel and flames don’t mix. Please don’t block access to laundry facilities, other guests apartments or their vehicles.
All of our apartments are non-smoking, including on the patios and in the shared guest areas as not to interfere with neighbouring guests. Please find an appropriate place for smoking and always fully extinguish and dispose of cigarette butts. Please do not smoke indoors or a $150 cleaning and deodorising fee will be charged.
The BBQ area is shared by all guests. Cleaning equipment is located underneath the freestanding BBQ. Please leave the area the way you found it to ensure all guests can enjoy the facilities.
The BBQ area is to be vacated by 10:00pm sharp.
Pool & Trampoline
Hours: 8:30am to 6:30pm.
Children are to be supervised by an adult at all times.
NO GLASS IN POOL AREA AT ANY TIME. No diving, no loud music, no screaming or undue annoyance to other guests or neighboring residents. The pool is reserved for guests only, please no visitors.
Strictly, one child at a time on the trampoline. Misuse of the trampoline will not be tolerated.
Washing machines take 4 x $1 coins and dryers take 2 x $1 coins. Both take approx. 20 minutes for their cycles to complete, and the dryer can accrue drying time by inserting more coins once turned on. If you require change, please see a staff member or visit the bait and tackle store.
Apartments are serviced during stays of 8 days or longer, upon request and with sufficient notice. Starter soaps, shampoo, conditioners etc. are complimentary, once run out you will need to purchase your own from a supermarket.
A rubbish bin is provided in each apartment and all rubbish is to be removed from the apartment. Council bins are located behind the laundry along the river round boundary line.
The air con units are both cooling and heating. It is not instant. It takes sometime to cool/warm the apartment. Please make sure you have all the doors and windows closed for maximum benefit.
Recommended heating (winter) temperature: 20 Degrees Celsius
Recommended cooling (summer) temperature: 26 Degrees Celsius
Some apartments offer Smart TV’s. Please ensure you have signed out of any accounts (Netflix/Stan etc) prior to departure. The Anchorage is not responsible for accounts that have not been signed out of.
Please be responsible with your allocated keys and have them on your person at all times.
Charge for replacement key and power tag is $25.00.
Restaurants / Cafes / Bars Nearby
There is a selection of restaurants, cafes and bars at The Fisherman’s Wharf, within a 5 minute walk from The Anchorage. Bermagui Township is a further 10 minutes walk.
There is a Redi ATM out front of Horizon Credit Union. Woolworths self-serve checkouts offer cash out at no charge. The County Club and Beach Hotel have their own ATM services.
Located on Bunga Street opposite Mitre 10. Open daily 10:00am – 4:00pm.
Woolworths is located behind the Beach Hotel.
For localised options visit 777 Supermarket, Gulaga Organics, Honorbread, Eastwoods Deli, Bermagui Seafood Emporium, Cream Pattisserie, Bazza’s Hot Bread and the Growers Market each Thursday (seasonal).
Bermagui Cellars is open 10:00am – 6:00pm everyday. Other options include takeaways from the Beach Hotel or Country Club. Local vineyards open their cellar doors throughout the year – see their websites for details [Mimosa Winery, Rusty Fig, Breakfast Creek, Tilba Valley].
Please help yourself to a town map, located in the laundry, for all business information and details.
Be-Driven Bermagui (Andy) – Ph. 0408 029 508
Eddies Car XI (Eddie) - Ph. 0428 040 934
Bermagui Country Club Courtesy Bus - Ph. 02 6493 4340
Bermagui Beach Hotel Courtesy Bus - Ph. 02 6493 4206
'000' (Ambulance, Fire and Police)
Bermagui Police Station Ph. 02 6493 4244
South East Regional Hospital, 4 Virginia Drive BEGA NSW 2550
Phone: 02 6491 9999
Moruya District Hospital, River Street MORUYA NSW 2537
Phone: 02 4474 2537
Doctor / Medical Services
24 Hour Medical Advice - Ph. 1800 022 222
Bermagui Medical Centre, 24 Bunga Street BERMAGUI – Ph. 02 6493 4903
Bermagui is a fisherman’s paradise.
If you are here to fish, please take note:
- Park your boat as advised by management. We understand your equipment is valuable and this is heavily considered when allocating your apartment and parking space. We have now installed CCTV for additional peace of mind, however still secure your valuables.
- Use our walk-in freezer to store bait and catch (open for use Jan-March only). It is located behind the laundry near the bins. Wear shoes at all times. Please leave any un-used bait in the allocated tub in the freezer if you don’t plan on taking it with you upon departure. Believe us when we say it is not a fun job rinsing bins that was home to week-old bait.
- Use designated fish cleaning bays and boat launching ramps (opposite the bait and tackle store & at the main boat ramp in town). Strictly no fish cleaning or sorting of fish at The Anchorage. Zak at the local butchers does a great job of smoking fish.
- There are sufficient hoses around the resort for the wash down of your boat, please don’t disconnect fittings or move hoses around and always be mindful of water usage. We have also placed council bins around the resort for your boat rubbish, please refrain from filling up the small trash cans in the BBQ area.
- Please respect our oceans, our marine life, and each other.
Every year we welcome hundreds of fisherman to The Anchorage. We love to see our guests return each season, whether it is an entire fishing club or one boat, you are valued guests and your respect towards us as hosts and of our facilities is greatly appreciated.
If you are unsure about any of our facilities within the resort or in town, PLEASE ASK US.
Terms & Conditions
Credit card details must be obtained to secure a booking and are held as a security for the apartment/s.
It is appreciated that apartments are left in a reasonable condition. Apartments left in unsatisfactory conditions will be charged a further $100 cleaning service fee within 14 days of departure from the credit card stored with the booking. Damages to the property including any furnishings and external facilities will be evaluated and paid for by the guest within 14 days of departure.
Should you choose to depart earlier than anticipated once checked in the balance is NON-refundable.
Check-in is from 2:00pm and check-out is by 10:00am unless otherwise arranged with reception.
Payment & Cancellation Policy
A deposit is required to secure all peak bookings.
Shoulder/Low: Credit card as security only – no charge until arrival
Peak/High: 50% of the total booking amount
The balance of your accommodation is due in full on arrival.
Shoulder/Low Season: 48 hours written notice of cancellation for refund
Peak/High Season: 14 Days written notice of cancellation for refund
Refunds incur $20 admin fee.
Should you choose to depart earlier than anticipated once checked in the balance is NON-refundable.
We want to ensure the enjoyment and safety of all guests. Please ensure you follow the simple guidelines below:
Respect other guests and resort staff
Reduce noise after 10:00pm
Visitors must park outside the resort and are requested to leave by 10:00pm
Report any maintenance issues or poor behavior to reception
STRICTLY NO cleaning or filleting of fish on the premises
Bait is not to be stored in apartments or laundry fridge/freezer
Please keep your apartment and other resort facilities you use clean and tidy.
Bins are located around the resort for your convenience
Sorry, no pets
ZERO TOLERANCE RULES
Failure to abide by the below could result in your accommodation being terminated, effective immediately and without refund. Security and local police will be involved if necessary. We will not tolerate:
Anti-social behaviour towards other guests
Stealing from other guests staying at the Resort
Abusive language and swearing
Undue noise and behaviour
Excessive drinking of alcohol or use of drugs
Not accepting instructions from Resort Management and /or Security
Damage of any kind to Resort property and facilities
Gatherings of more than 6 people on any one site is not allowed unless prior arrangements have been made with Reception
Non-payment of Resort fees