Frequently Asked Questions

Are linens and towels supplied for my stay?

Yes! All beds are ready made and we receive LOTS of positive feedback about our bath sheets! The apartments are self-contained, and therefore will not be serviced during your stay unless prior arrangement.
Do I need to see someone to check-in and pay for my stay?

No. Your credit/debit card details were obtained at the time of booking. These details will be used to process the payment of your booking sometime during your stay. You will receive an invoice via email once the payment has been processed. We are a small, hands-on team here at The Anchorage. We will introduce ourselves if we get a chance to, however it is possible we may not cross paths as Bermagui is filled with many activities and sights for you to enjoy.
What do I do if I am arriving after hours?

Your check-in details and apartment access instructions are sent via SMS on the day of arrival regardless of your arrival time. Once you have received this message, you are welcome to check in ANYTIME to your apartment. A resort map is attached to this SMS message for your reference.
Is the pool heated?

Unfortunately the pool is NOT heated. Therefore the pool remains at a variable outdoor pool temperature throughout the seasons.

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